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Login Error Codes     Error Code Description     Code1 Error trying to retrieve User Details. Code2 Could not retrieve User Details. Code2 Invalid Password entered. ...

Clearing internet cache for MS Edge and Google Chrome Clearing internet cache is recommended after updates have been done on the system or if errors are occurring in the system. Note: Close all open windows, then open one window to clear internet cache. Clos...

To allow the support consultants to assist you, you can go to the website to download a TeamViewer support link   Huge Software in South Africa www.hugesoftware.co.za    ERP Solutions in New Zealand and Australia www.erpsolutions.co.nz TeamViewer ...

Right Click on your desktop, click on New and then onto Short cut. Enter the path to the Web Accounting System. http://servername/csp/namespace/wab/index.csp servername Path of your server either by name or IP Address (your IT person should be able t...

This occurs when a transaction could not be posted for some reason: Examples 1. Journal is out of balance 2. Ledger account is blocked 3. Financial period is blocked Log into the system and go to one of the transactions in Activity, example General Ledger...

Post status reset Updated 2014 issue There has been changes to statement layouts for PDF. To fix this follow the instructions below. Log into the system and go to System Config Module>Administration>Company Profiles , amend the Head office company. Click o...

When a Window Opens Off-Screen This issue usually occurs when switching from using the laptop screen only to connecting the laptop to an office monitor. A browser or application window may open outside the visible display area, making it difficult to access o...

Own Server minimum requirements Should you decide to run your own server, here are the minimum server requirements.   Server Software Latest is best, however Server 2019 standard upwards We recommend Server 2025 Standard Edition x64 MS Server 2016 Std X6...

Google Gmail setup for SMTP relay When you use your Gmail to reroute your emails through the system, you will need to white-list the IP address that our server relays Add an IP address to your whitelist Sign in to your Google Admin console. Sign in using y...

Sending out emails from Huge ERP (Webaccounting).  Huge ERP (Webaccounting) is not a mail server but sends requests with the emails to an external mail. There are many email SMTP servers out in the market.  However,  it causes the emails to be marked as spam....

Install the driver software Click here     In printing preferences for the printer use the following settings: Changing the width and Height of the label    Label size changes      (turning the darkness up this high or at all may not be required, bu...

Export files to open as Excel files When trying to open up files downloaded from the system, it tries to open up XML files in the browser.  This does not render correctly. This happens if this is the first time one is using the system or Microsoft upgrades o...

Update quotes to exclude Reports flag on that are marked as prepriced This flags the quotes with the Exclude from Reports tick box In each of the first query, you need to note the quote numbers to update Rules Only sub quotes with . numbers are applicable ...

Stock return notes are usually done in the event that stock purchased and received from a supplier are incorrect or faulty and need to be returned to the supplier for credit. There are 2 ways one can create a stock return note: 1 Capture manually ...

Attachments   Memo Clone Create Template Custom Fields Create Reminder Note: each action listed has a corresponding Contra GL Account set on the system as a default. The system can be set to allow the user ...

Go to Creditors Module> Activity Select Goods Received Note (GRV) menu item Enter the Supplier Name and select the required Date Range Click Search You can Double Click the Line or Click the Edit button in which case the GRV will open and you can then ...

Purpose The purpose of the operating procedure is to provide detailed instructions on how to carry out a task so that any team member can carry out the task correctly every time. The operating procedure also assists in ensuring that all new employees receive ...

The authorization of the PO is essentially a supervisor/ manager reviewing the purchase order and authorizing the purchase from the supplier. This authorization in most cases have historically been done manually, where the documents are printed, supporting do...

Select Creditors Module Activity> Purchase Orders Should you wish to edit and existing purchase order, click the Search button. Highlight the required Purchase order on the grid by clicking once and click edit button or double click on the Purchase order ...

Creditors Module > Activity> Receive Stock  The Receive Stock process is the procedure to properly inspect all incoming ordered goods in the system.  Once your Purchase Order has been Ordered, the next step is to receive the items and that process is done in...