Login Error Codes
Error codes do not give a description for added security.
If someone is trying to hack, if we tell them where they are going wrong then they can figure out access.
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Error Code |
Description |
|
Code1 |
User does not exist or is deleted (Error trying to retrieve User Details.) |
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Code2 |
Wrong Username or Wrong Password entered (Could not retrieve User Details.) |
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Code3 |
User does not exist or is deleted (Error trying to retrieve User ID.) |
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Code4 |
Could not retrieve User ID. |
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Code5 |
Could not retrieve User Detail. User has been deleted. |
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Code6 |
User is not active (Could not retrieve User Detail) |
|
Code7 |
User Account has been locked. User has tried 3x with incorrect password and account is locked |
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Code9 |
User already logged in |
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Code10 |
Could not update User Login details. |
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Code11 |
Error trying to retrieve Company Details. |
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Code12 |
Could not retrieve Company Details. |
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Code13 |
Contact support |
Code2: Go to User setup and reset User password
Code7: Go to User setup and unlock the user before resetting the password
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