Login Error Codes
Error codes do not give a description for added security.
If someone is trying to hack, if we tell them where they are going wrong then they can figure out access.
|
Error Code |
Description |
|
Code1 |
User does not exist or is deleted (Error trying to retrieve User Details.) |
|
Code2 |
Wrong Username or Wrong Password entered (Could not retrieve User Details.) |
|
Code3 |
User does not exist or is deleted (Error trying to retrieve User ID.) |
|
Code4 |
Could not retrieve User ID. |
|
Code5 |
Could not retrieve User Detail. User has been deleted. |
|
Code6 |
User is not active (Could not retrieve User Detail) |
|
Code7 |
User Account has been locked. User has tried 3x with incorrect password and account is locked |
|
Code9 |
User already logged in |
|
Code10 |
Could not update User Login details. |
|
Code11 |
Error trying to retrieve Company Details. |
|
Code12 |
Could not retrieve Company Details. |
|
Code13 |
Contact support |
Code2: Go to User setup and reset User password
Code7: Go to User setup and unlock the user before resetting the password