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On Hold

On hold refers to the status of a debtor or customer account. 

On hold allows you to temporarily restrict certain actions against a debtor or customer, such as processing debtor or customer documents due to the following reasons

  • Credit limit exceeded 
  • Payment issues
  • Document requirements and other reasons related to internal policies

How to put a customer on hold:

 Debtors/ Customer Module> Configuration> Debtor/Customer setup> Accounts> Tick On Hold tickbox and put a reason

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Once done with putting a debtor or customer on hold then click save and close and you will see the icon below on debtor or customer status, the icon means that the customer is on hold 

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The documents that are affected by Onhold are:

  • Quotations
  • Sales Order
  • Sales Order Confirm
  • Invoices
  • Credit Notes
  • Stock Dispatch

Documents On hold

When a debtor or customer is on hold you can still create all documents affected by on hold but you will not be able to process them. 

If a debtor or customer is on hold it will show on the grid and when you are creating any transaction document

See examples below: 

 


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