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On Hold

On hold refers to the status of a debtor or customer account. 

On hold allows you to temporarily restrict certain actions against a debtor or customer, such as processing debtor or customer documents due to the following reasons

  • Credit limit exceeded 
  • Payment issues
  • Document requirements and other reasons related to internal policies

How to put a customer on hold:

Debtors/ Customer Module> Configuration> Debtor/Customer setup> Accounts> Tick On Hold tickbox and put a reason

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