Cannot View an Attachment

If for some reason you cannot open an attachment, it can be for several reasons.

 If your original file which contained your naming convention included multiple full stops, the system cannot determine what type of file extension it is.

Try renaming your original file and only keep the full stop for the extension of the filename.

 The system maintains and accepted white list of files that all allowed to be uploaded.

If you find that you cannot open this file , it could mean that it is not on the white list of accepted imported files.

Please contact us in order to validate the type of file you are uploading so that we can add this to the white list.

 The system maintains a white list for security purposes, it is there to ensure that there are no malicious files being uploaded.

 Here is some examples of files accepted

 ["apng", "avif", "gif", "jpg", "jpeg", "jfif", "pjpeg", "pjp", "png", "svg", "webp"]

 ["doc","docm","docx","dot","dotm","dotx","odt","rtf","wps"]

 ["csv","dbf","dif","ods","prn","xla","xls","xlsb","xlsm","xlsx","xlt","xltm","xltx","xlw"]

 ["msg", "txt"]