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Support Log Ticket Setup

Support Log > Ticket Setup

 CRM ModuleWebatar > Configuration > Support Log ticket Setup

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-tocancelthe item

importfilemust be in a CSV format and must contain fields as illustrated below;

Search - Search the available list of created items
AddClick Add to add a new support log ticket function
EditClick edit to amend the support log ticket item
Cancel
Import Support Log Status Changes

This import facility allows the useryou to change the Status of a Support Log by means ofusing importing

status changes via a CSV file.

The

Please Note : The column heading can be left in the CSV file when performing the import.

NB : The full description of the Status to be changed to must be entered in the Status column.

Completed and Cancelled Logs cannot be changed to any active Status value.

Reference refers the Reference field which can also be updated via the import facility. If the

Reference is left empty it will not change the existing Reference values to empty.

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