Contract Maintenance Setup

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 Webatar > Configuration> Contract Maintenance Setup

 

 A service-level agreement (SLA) is a contract between a  service provider and a user of that service SLA may specify or include the percentage of the time services will be available

It has four tabs, Billing Rate, SLA Task and SLA and Standard Tab and three system buttons

Search button – a user can search by code or description

Standard Tab which has three buttons:

Insert – to insert a new SLA

Amend - allow changes on existing SLA

Delete – Deletes the SLA