Add Support Log Task

 

Edit /Add supportSub Task

To Thisedit Functionor isadd undera new support log task follow this path

 CRMWebatar Module >Configuration >Support log Setup

 

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 Enter

avalid and Task Description(This will typically be the task  you will assign to the users )

The Save And Close and Save buttons are specifically for saving the Code and Description data .

When adding a new Task , Code and Description the Add, Edit and Delete buttons are disabled until the new code has been saved.

Please Note : Task codes cannot be duplicated.

Click on the Add, Edit or Delete buttons (when they are available) to manage the Sub Task items in the grid

 

Add/Edit Sub Task

Sub Task Code	Enter a  Sub Task Code.Code
Sub Task Description	Enter a Sub Task Description.Description
Points
Sequence No
Active

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Click Save And Close to save this Sub Task.Status

Click Save And New to save this Sub Task and clear the text boxes to allow for another Sub Task to be entered.

Click Close to close the window.

Please Note : Sub Task codes cannot be duplicated

 

Description
Colour Code
Sequence Number
Severity Indicator
Email Frequency
Severity Order
Active
Set As Default Item

 

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Root Cause

 

Code
Description
Sequence No
Default

 

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Defaults

 

Priority
Disable Button