| **WEBM Features**
| **Description**
| **Benefit**
|
| **Clock in and out**
| Offline and Online- A clock in and clock out creates a physical, indisputable record of when an employee clocked in and out of clients visits, meetings support or training. It can be used to calculate an accurate payroll which, in turn, can lead to an accurate amount the business spent on labour
| · Accurate hours spent on each task
· Accurate record keeping
· Compatible with third-party for billing purposes
· Management can easily manage employee hours
|
| **Sales Lead**
| Online only - Assign and monitor the sales leads on the mobile app for the sales rep
| · Improved customer service
· Increased sales
· Manage leads on the go
· Generate new business on the fly
· Improved customer retention
· Market products and services more
|
| **Quote**
| Offline and Online – create quotes quickly on the fly and allow one to sign directly on the device.
| · Quotes on the go
· Changes can be made to the quotes quickly and delivered promptly
|
| **Client Visits**
| Offline and Online – Capture time, travel, toll fees and stock used at a client. Aimed at consultants, technical support. This is quick and live capturing.
| · Better customer services
· Helps to understand clients better
· Accurate travels captured
|
| **Client Information**
| Offline and Online – check on customer contact information, last 15 invoices, 6 months graphs, outstanding tasks and navigate to client
| · Boosts customer Retention
· Clients information at a touch of a button
· Better customer knowledge
|
| **Reminders**
| Offline and Online – Create your own to do list or request information from other staff, once they are complete, you will receive an email back to say it is completed.
| · Recurring reminders
· Makes it easy to follow-up on clients
· Increased productivity
· Increased income: Making reminders to make clients happy increase clients relations
|
| **Check List**
| Offline and Online – Create any template needed to create a checklist. Link this to a Asset Management item and you can check on a list. This can be used for fleet management, assets, machinery in the field.
| · Improved maintenance
· Real time asset tracking
|
| **Support Log Ticket**
| Online only – Schedule and monitor logs that must be completed for clients, feedback to clients on the status of the task or give feedback on the percentage complete of the support Log.
| · Higher quality support
· Maximum customer satisfaction
· Faster Ticket resolution
· Reduced ticket backlog
|
| **Booking**
| Online only – Allows one to book in Asset Management items to be repaired, coupled with job costing, you can quote and manage the job of the item to the point of invoicing and then finally booking out
| · Easy to manage the book in and book out calendar
|