Support Report

CRM> Reports> Report List 

 This report shows the detail of all support logs captured within the date range specified. In a list format, one can see all support logs captured and all related information on each support log, without having to open each log individually to ascertain respective problems/solutions. The report can be generated per employee or per debtor or accumulatively. 

 

 

 

 

 Date From 

   

 

 

 Employee Log 

 

 

 

 Customer From 

 

 

 

 In Warranty 

 

 

 

 Division 

 

 

 

 Group By 

 

 

 

 Date To 

 

 

 

 Assign To 

 

 

 

 Customer To 

 

 

 

 Order By 

 

 

 

 Region 

 

 

 

 Sub Order By 

 

 

 

 Select - Action Date, Completion Date, Due Date 

 

 

 

 Summary Tick 

 

 

 

 Exclude Problem Tick 

 

 

 

 Exclude Solution Tick 

 

 

 

 Excl Invoiced Tick 

 

 

 

 Status: 

 From the available column, select the ones that will appear on the report by moving them to the right-hand side column.