# Move a payment to another customer

<span style="color: rgb(45, 194, 107);">**<span class="ts15">Debtors Module&gt; Analysis&gt; </span><span class="ts15">Debtor Analysis</span>**</span>

Move a payment to another customer when payment was incorrectly processed to the wrong customer account.

They currently show an outstanding balance of $115 but have confirmed payment.

[![image.png](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/scaled-1680-/image.png)](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/image.png)

A payment was mistakenly applied to the wrong customer account. Upon review of the cashbook, you find the funds were incorrectly allocated to **AIR BMB 01** instead of **AIR BMB 03**.

[![image.png](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/scaled-1680-/fgsimage.png)](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/fgsimage.png)

To resolve this, we need to adjust the incorrect account which in this case is **AIR BMB 01**. When determining whether to apply a debit or credit, simply perform the opposite of what currently appears in the account.

In this case, as shown below the $115 is in the **Credit** column and you’ll therefore need to process a **Debit** to AIR BMB 01 to reverse the misallocation.

[![image.png](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/scaled-1680-/8yeimage.png)](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/8yeimage.png)

If you're working within the **Allocations** screen, the same principle applies:  
When the amount appears in the **Credit** lines, you’ll need to process a **Debit** to correct it

[![image.png](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/scaled-1680-/VTKimage.png)](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/VTKimage.png)

We now need to process a **Debtors Journal Transaction** to counter this error


##### **Creating a Debtors Journal Debit**

<span style="color: rgb(45, 194, 107);">**<span class="ts15">Debtors Module&gt; Activity&gt; Debtors Journal Transaction</span>**</span>

[![image.png](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/scaled-1680-/IiMimage.png)](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/IiMimage.png)

Click **“Add”** to begin a new transaction.

Complete the required fields, then click **“Next.**

[![image.png](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/scaled-1680-/bRgimage.png)](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/bRgimage.png)

<table border="1" id="bkmrk-action-select-debtor" style="border-collapse: collapse; width: 100%; height: 194.4px;"><colgroup><col style="width: 17.0715%;"></col><col style="width: 83.0239%;"></col></colgroup><tbody><tr style="height: 29.6px;"><td style="height: 29.6px;">Action</td><td style="height: 29.6px;">Select Debtors Journal **Debit**</td></tr><tr style="height: 29.6px;"><td style="height: 29.6px;">Date</td><td style="height: 29.6px;">Ideally, use the same date the payment was received to ensure accurate reconciliation

</td></tr><tr style="height: 46.4px;"><td style="height: 46.4px;">Reference</td><td style="height: 46.4px;">Use a reference that links directly to the transaction you're correcting—such as the original document number.

</td></tr><tr style="height: 29.6px;"><td style="height: 29.6px;">Debtor</td><td style="height: 29.6px;">Select the name of the debtor associated with the correction.</td></tr><tr style="height: 29.6px;"><td style="height: 29.6px;">Amount</td><td style="height: 29.6px;">Enter the exact amount being corrected, inclusive of GST if applicable.</td></tr><tr style="height: 29.6px;"><td style="height: 29.6px;">Description</td><td style="height: 29.6px;">For consistency, use the same description that appeared on the original payment (e.g., “Payment Received from AIRBNB”).</td></tr></tbody></table>


##### **Applying a Payment via Contra Journal**

1. **Tick the “Contra Journal” checkbox** to indicate this is a contra entry.
2. **Select the appropriate debtor** from the “Contra Debtor” dropdown, this is the account the payment will be applied to.
3. Once all relevant fields are completed, click **“Next"** this will open the Process button.
4. Click **“Process”** to apply the journal entry and update the debtor’s account accordingly.

[![image.png](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-09/scaled-1680-/lKmimage.png)](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-09/lKmimage.png)

If you have a look at each of the customers now you will see the correction.

[![image.png](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/scaled-1680-/7Qgimage.png)](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/7Qgimage.png)

[![image.png](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/scaled-1680-/scsimage.png)](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/scsimage.png)

To finalize the process correctly, you’ll need to complete allocations on **both debtor accounts**. This ensures that all transactions are accurately reconciled, and the accounts reflect the intended balances

##### **Allocations**

<span style="color: rgb(45, 194, 107);">**<span class="ts15">Debtors Module&gt; Activity&gt; Allocations</span>**</span>

[![image.png](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/scaled-1680-/qpzimage.png)](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2025-08/qpzimage.png)

<span style="color: rgb(45, 194, 107);">**<span class="ts15"></span>**</span>

- **Locate matching entries** in both the **Credit** and **Debit** sections.  
    Focus on transactions with the same **amount**, **date**, and **reference**—such as a payment received and its corresponding invoice or debit note.
    
    
    1. **Select the matching lines** by highlighting the relevant transaction in the **Credit** section and ticking the checkbox beside the corresponding entry in the **Debit** section.
    2. Once both lines are selected, click **Allocate** to process the transaction.  
        This action reconciles the payment against the appropriate debit entry, ensuring accurate account alignment.