# Support Request

![](https://hugeerp0.co.za/csp/webhelp/topics/images/image(1444).png)

<span class="ts7">A support request search entails the list of requests sent through from the Website Support</span>

<span class="ts7">This is where they will be listed in the system</span>

<span class="ts7">Normally all our command ribbons are at the top of the screen in WebAccounting</span>

<span class="ts7">When you click on the Search Button It will give you the list of Support Request available</span>

![](https://hugeerp0.co.za/csp/webhelp/topics/images/image(1445).png)

<span class="ts7">To view the details of the support request click on the view button</span>

![](https://hugeerp0.co.za/csp/webhelp/topics/images/image(1446).png)<span class="ts7"> </span>

<span class="ts7">The support request can be promoted to a time log by a click of a button “to Time Log”</span>

<span class="ts7">Or The Support Request can be promoted to a support log to be assigned to a specific person to handle the query.</span>

<span class="ts7">The support request can also be promoted to a sales lead</span>

![](https://hugeerp0.co.za/csp/webhelp/topics/images/image(1447).png)

<span class="ts7">Once the support log is promoted to either time log, support log or sales leads it will be moved from the support request search and can be found at the relevant allocation</span>