Add Support Log Ticket Detail Tab Video training manual 2016 -  Click Here   Support log tickets are used to capture work for internal and technical staff. Customer problems or support issues.  CRM Module > Activity > Support log ticket   It shows a list of support log from customers Search according to user’s preference Search   Log No – search  using a   support log number Reference – search by entering the reference of the support log Employee Log – search by selecting the employee from the drop down arrow Assign To – search by selecting the person the support log is assigned to  a  certain user Debtor – search by the debtor Date From – search by entering the from which the support log will run from Date To – search by entering the date to, in order to limit to search run Task – search by selecting the status from the drop down arrow Show Completed – tick the box to search for completed support logs Details Tab - to show the support log details Support Tasks Tab – to show support log tasks Status Tab - to show and allocate different colours to the status codes Standard Tab has five buttons Insert button – to insert the time log Amend button - allows changes on an existing time log Delete button – to delete the time log Print button – to print the time log Print Grid button – to print support log report Extras Tab   Create Time Log button – to create a time log New Features Colour Code Status of Task C olour code  in the   the Support Log Status  makes   it easier to view the different status of support tasks sitting in the Support Log Queue. The user has the ability to change the status colours themselves. Colour Codes On the due date - denotes at a glance wich support logs need urgent attention. Closing or Cancelling of Service Logs Service Logs cannot be deleted o ff the   Webaccounting system and the only way in which they can be resolved is by either closing or cancelling the Service Log. To search for completed and cancelled Service Logs tick the Added Show Completed tick box. Status Task Percentage Complete The Service Log progress can be monitored by assigning a % completed.