Support Log Status

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   This is where the various statuses of the support log system is updated. 

 Statuses can be color coded and one of them can be set as a default 

   

   Status sections can be deactivated should you have historical statuses. 

 The description can be changed to your company needs 

   

 

   First Section 

 The Support status is split into two sections 

 First section has got to do with the actual status on the support logs 

   Description 

 Description of the type of Status you want shown 

   Active 

 This is to indicate that this status is active and will show on the drop down of the menus. 

 Take the tick off to deactive this status from the selection lists, but keeping the history of the support logs already shown. 

   Colour code 

 Colour indicate the font colour on the support log ticket grid for easier reading 

   Set As Default Item 

 There can only be one Default item in this list. 

 If the user wants another status to become a default status, then he would first have to unselect the default status from the other status item and then go back to the status item to select. 

 This is why the Set As Default Item is inactive when there is another status already active. 

   Sequence Number 

 This sequence is used in the workflow flow of the various statuses. 

   Second section 

 The green part of the status setup is reserved for the support log logging. 

   

   Severity Indicator 

 Active this tick box in order for the severity status to be shown up on the support request 

   Severity Order 

 This will give the order in which you want the severity status to be shown in order from 1 upwards 

   Email Frequency 

 The email frequency will send out emails to internal support indicated persons every X minutes until the logged support log ticket is looked at and assigned. 

 If you set to 30 minutes, the system will send the selected support people an email every 30 minutes until someone handles the log.