Support Log Ticket Setup Menu Support Log Ticket Setup  CRM Module  > Configuration > Support Log ticket Setup Search Search the available list of created items Add Click Add to add a new support log ticket function Edit Click edit to amend the support log ticket item Cancel Import Status Changes This import facility allows you to change the Status of a Support Log using importing status changes via a CSV file. Add Support Log Task To edit or add a new support log task follow this path CRM Module >Configuration >Support log Setup Tasks Status Root Cause Defaults   Add Sub Task Sub Task Code Enter a  Sub Task Code Sub Task Description Enter a Sub Task Description Points Sequence No Active Status   Description Colour Code Sequence Number Severity Indicator Email Frequency Severity Order Active Set As Default Item   Root Cause Code Description Sequence No Default   Defaults Priority Disable Button   Support Log Status Webatar > Activity > Support logs   This is where the various statuses of the support log system is updated. Statuses can be color coded and one of them can be set as a default     Status sections can be deactivated should you have historical statuses. The description can be changed to your company needs     First Section The Support status is split into two sections First section has got to do with the actual status on the support logs   Description Description of the type of Status you want shown   Active This is to indicate that this status is active and will show on the drop down of the menus. Take the tick off to deactive this status from the selection lists, but keeping the history of the support logs already shown.   Colour code Colour indicate the font colour on the support log ticket grid for easier reading   Set As Default Item There can only be one Default item in this list. If the user wants another status to become a default status, then he would first have to unselect the default status from the other status item and then go back to the status item to select. This is why the Set As Default Item is inactive when there is another status already active.   Sequence Number This sequence is used in the workflow flow of the various statuses.   Second section The green part of the status setup is reserved for the support log logging.     Severity Indicator Active this tick box in order for the severity status to be shown up on the support request   Severity Order This will give the order in which you want the severity status to be shown in order from 1 upwards   Email Frequency The email frequency will send out emails to internal support indicated persons every X minutes until the logged support log ticket is looked at and assigned. If you set to 30 minutes, the system will send the selected support people an email every 30 minutes until someone handles the log.           Import Status Change This is assigned when a PO has been authorised by a manager and now can be ordered User to select a user from the drop-down arrow for authorisation Password to enter user’s password to allow the authorisation