# Email Template Letters

# Email Template Letter Setup

Email templates are **set up and maintained by the customer**. The system does not provide pre‑configured content. Customers are responsible for creating, updating, and approving all email wording, layout, using the appropriate [placeholders](https://hugeerp10.co.za/hsofmanual/link/1628#bkmrk-placeholders).

There are **Five email template options**, each used for a different part of the system.

<span style="color: rgb(45, 194, 107);">**CRM &gt; Configuration &gt; Email Template**</span>

[![image.png](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2026-04/scaled-1680-/ECaimage.png)](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2026-04/ECaimage.png)

<div id="bkmrk--1">---

</div>##### 1: Customers: 

This option is used for **Customer Batch Email Out**.

[Bulk Email Template Setup](https://hugeerp10.co.za/hsofmanual/link/1044#bkmrk-page-title)

Email templates for **Customer mail‑outs** are designed, created, and managed in the **CRM Module**

<div id="bkmrk-customer-mail%E2%80%91outs-u">- Customer mail‑outs uses a customer contact list that can also be customized.

</div>[Creating a customer mailing](https://hugeerp10.co.za/hsofmanual/books/bcr-activity/chapter/email-mailing-menu)

<div id="bkmrk-a-single-template-is"></div>---

##### 2: Suppliers

This option controls emails sent to **suppliers**.

Email Template Setup

Email templates for **Supplier mail‑outs** are **designed, created, and managed in the same location as customer Emails** within the system and for email type you will select Suppliers.

<p class="callout warning">Uses a separate template specific to supplier communication  
</p>

<div id="bkmrk--3"></div><div id="bkmrk--4">---

</div>##### 3: Job Management

This option is used for emails generated through the **Job Management** and are designed, created, and managed in the **CRM Module**.

<div id="bkmrk-supports-job%E2%80%91related"></div><div id="bkmrk--5"></div><div id="bkmrk--6">---

</div>##### 4: Job Receive Stock

<div id="bkmrk-this-option-is-used--2">This option is used when emails are sent during the **Job Receive Stock** process.  **Job receive Stock** email templates are designed, created, and managed in the **CRM Module**</div><div id="bkmrk--7">  
</div><div id="bkmrk-for-the-email-to-be-">For the email to be triggered, stock items must be correctly configured with the appropriate setting enabled.</div>[Stock Item Setup](https://hugeerp10.co.za/hsofmanual/books/bcm-activity/page/email-send-on-receive-stock#bkmrk-page-title)

<div id="bkmrk-triggered-when-stock">- This email is triggered when stock is received against a job

</div><div id="bkmrk--8"></div>---

##### 5: Asset Email Out: 

This option is used for **Asset Email Out via the Webatar App**

<span style="color: rgb(45, 194, 107);">**Asset Tracker &gt; Configuration &gt; Email Letter Template**</span>

These emails can be Scheduled as needed for Asset Allocation, Service dates, Return dates etc.

[Asset Email out Setup Manual](https://hugeerp10.co.za/hsofmanual/books/aat-configuration/page/asset-email-letter-templates#bkmrk-page-title)

[![image.png](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2026-04/scaled-1680-/JOhimage.png)](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2026-04/JOhimage.png)

<div id="bkmrk-email-templates-for--2"><div><div>Email templates for **Asset Actions** are **designed, created, and managed within the Asset Module** </div>- Asset mail out are sent to the specific staff member being allocated the asset through the Webatar App.
- To activate the Mail out for each item the **“Return Date Email”** checkbox needs to be ticked at bottom of the **Asset Information** page, tick the **“Return Date Email”** checkbox to activate this mail‑out.

</div></div>[![image.png](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2026-04/scaled-1680-/Cvximage.png)](https://hugeerp10.co.za/hsofmanual/uploads/images/gallery/2026-04/Cvximage.png)

<div id="bkmrk--12"><div id="bkmrk--13"></div>---

</div>

# Email Template Letter Place Holders

Place holders used in Email Template

Customer Bulk emails

<table border="1" id="bkmrk-" style="border-collapse: collapse; width: 77.9762%;"><colgroup><col style="width: 37.0679%;"></col><col style="width: 62.9321%;"></col></colgroup><tbody><tr><td>  
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Supplier Bulk emails

<table border="1" id="bkmrk--1" style="border-collapse: collapse; width: 77.9762%;"><colgroup><col style="width: 37.0679%;"></col><col style="width: 62.9321%;"></col></colgroup><tbody><tr><td>  
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Manage Job

<table border="1" id="bkmrk--2" style="border-collapse: collapse; width: 77.9762%;"><colgroup><col style="width: 37.0679%;"></col><col style="width: 62.9321%;"></col></colgroup><tbody><tr><td>  
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Job Receive stock email

<table border="1" id="bkmrk--3" style="border-collapse: collapse; width: 77.9762%;"><colgroup><col style="width: 37.0679%;"></col><col style="width: 62.9321%;"></col></colgroup><tbody><tr><td>  
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Job Checklist email assign to

<table border="1" id="bkmrk-assign-to-employee-j" style="border-collapse: collapse; width: 77.9762%;"><colgroup><col style="width: 37.0679%;"></col><col style="width: 62.9321%;"></col></colgroup><tbody><tr><td>Assign to employee</td><td>  
</td></tr><tr><td>Job Description</td><td>  
</td></tr><tr><td>Asset Number</td><td>  
</td></tr><tr><td>Asset Name</td><td>  
</td></tr><tr><td>Checklist Number</td><td>  
</td></tr><tr><td>Checklist Description</td><td>  
</td></tr></tbody></table>